Palmaïa-The House of AïA: All Inclusive Wellness Resort | Resort in Playa del Carmen

| 9.8 (645 Reviews) | 1 Bathroom

Playacar Zona Hotelera Resort | Palmaïa-The House of AïA: All Inclusive Wellness Resort

Resort in Playacar Zona Hotelera, Playa del Carmen

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Toilet paper

Shampoo

Designer toiletries

Soap

Bathrobes

Towels

Bedroom

Bed sheets

Pillow menu

Ceiling fan

Air conditioning (climate-controlled)

Blackout drapes/curtains

Premium bedding

Eco-friendly cleaning products provided

Phone

Slippers

Laptop-compatible safe

Free international calls

Turndown service

Window screens

Separate sitting area

Iron/ironing board

Energy-saving switches

Free local calls

Breakfast

24-hour room service

2 swim-up bars, 3 bars/lounges and 1 beach bar

4 restaurants and 1 coffee shop/cafe

Espresso maker

Electric kettle

Free bottled water

Free minibar

Parking

Limited onsite parking

Free self parking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Smooth flooring in room

Elevator

Activities

Outlet shopping

Theme parks

Full-service spa

24-hour fitness center

Free beach club

Yoga classes

Designer stores

6 outdoor pools

Children's pool

Beach yoga

Paddleboards on site

Free bicycle rentals

Entertainment

Digital channels

50-inch Smart TV

General

ATM/banking services

Banquet hall

Front-desk safe

Elevator

English

Spanish

Smoke-free property

Vegetarian dining options

Vegan dining options

At least 80% of food locally-sourced

Beach towels

Locally-owned & organized tours & activities

At least 80% organic food

Guest Services

In-room child care (surcharge)

Children's club

Baby bath

Snack bar/deli

6 outdoor pools

Art supplies

Children's pool

Supervised childcare (surcharge)

Hair salon

Porter/bellhop

Change of bedsheets (on request)

Concierge services

24-hour front desk

Multilingual staff

Luggage storage

Tour/ticket assistance

Turndown service

Dry cleaning service

Daily housekeeping

Change of towels (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Beach umbrellas

Beachfront location

Beach loungers

Pool umbrellas

Free beach cabanas

Outdoor entertainment area

Pool sun loungers

Outdoor furniture

Free pool cabanas

Furnished balcony or patio

Spa

Hydrotherapy

Manicures and pedicures

Massage/treatment rooms

Body scrubs

Spa open daily

Massage - on the beach

Body treatments

Aromatherapy

Facials

Massage - deep-tissue

5 treatment rooms

Body wraps

Detox wraps

Ayurvedic treatments

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available children under 10 years old are not permitted. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve high chair please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Polina

May 13, 2026 07:08:29 PM

Review Score: 10

Summary: Palmaïa is one of the best hotels we’ve ever stayed at, if not the best. But it’s not just a hotel - it’s a beautifully thought-out, truly unique wellness experience. The design and aesthetics are stunning, with incredible attention to detail and natural, high-quality materials throughout. What makes Palmaïa really stand out is that it’s built into the jungle and integrated into nature, unlike so many resorts that flattened the jungle and built a concrete one in its place. The reward for that approach is the thriving wildlife - we saw coatis, agoutis, spider monkeys, raccoons, butterflies, countless birds, and lizards everywhere. Food was absolutely amazing. We’re not vegan or vegetarian, but loved the concept and all the options. It really makes you more open-minded, and if you want meat, fish or cheese, that’s easily accommodated too. Special mentions: the Palmaïa burger at Su Casa (!), charred broccoli and prawns at LEK, and the delicious snacks at Plantissa. The staff were warm, attentive, and genuinely caring - nothing was ever a problem. The all-inclusive is actually truly ALL inclusive, which is rare these days: room service, beach service, taco van, drinks, wellness classes, workouts - everything. Spa is extra, but absolutely worth it, especially as treatments include access to the private cenote and Mayan steam bath. The beach is beautiful and genuinely great for swimming. Yes, Riviera Maya has seaweed (we visited in May), but staff worked constantly to clear it

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Room Arrangement

Room Info	Facilities
Queen Suite Ocean View Room Size: 534 square feet m² 2 Queen Beds	General Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family King Suite Ocean View Room Size: 534 square feet m² 2 King Bed and Large Twin Bunk Bed	General Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, No rollaway/extra beds, Ping - 15, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Meditation Suite Room Size: 710 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Deep soaking bathtub, Separate bathtub and shower, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
King Suite with Bathtub Ocean view Room Size: 534 square feet m² 1 King Bed	General Private hot tub, Square feet - 534, Number of bedrooms - 1, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Square meters - 50, Deep soaking bathtub, Separate bathtub and shower, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out King Suite with Bathtub Room Size: 534 square feet m² 1 King Bed	General Private hot tub, Square feet - 534, Number of bedrooms - 1, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Location - ground floor, Square meters - 50, Deep soaking bathtub, Pool view, Separate bathtub and shower, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out Family Master Suite Room Size: 710 square feet m² 2 King Bed and Twin Bunk Bed	General Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Deep soaking bathtub, Pool view, Separate bathtub and shower, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Meditation Suite Ocean View Room Size: 712 square feet m² 1 King Bed	General Square feet - 712, Private hot tub, Number of living rooms 0, Number of bedrooms - 2, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out Queen Suite Room Size: 534 square feet m² 2 Queen Beds	General Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Pool view, Ping - 15, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family King Suite Room Size: 534 square feet m² 2 King Bed and Large Twin Bunk Bed	General Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, No rollaway/extra beds, Ping - 15, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Family Master Suite Room Size: 710.4 square feet m² 2 King Bed and Twin Bunk Bed	General Private hot tub, Number of bedrooms - 2, Square feet - 710.4, Room and bed type depend on availability check-in, Number of bathrooms - 2, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Deep soaking bathtub, Separate bathtub and shower, Ping - 20.0, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Queen Suite Room Size: 534 square feet m² 2 Queen Beds	General Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Garden view, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family Master Suite Ocean View Room Size: 712 square feet m² 2 King Bed and Twin Bunk Bed	General Square feet - 712, Private hot tub, Number of bedrooms - 2, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
King Suite Room Size: 538 square feet m² 1 King Bed	General Square feet - 538, Number of bedrooms - 1, Ping - 15.1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50.0, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
King Suite Ocean View Room Size: 534 square feet m² 1 King Bed	General Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Swim Out Meditation Suite Room Size: 710 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Swim-up room access (shared pool), Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Private bathroom, Location - ground floor, Deep soaking bathtub, Pool view, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Playacar Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playacar Zona Hotelera resort have a swimming pool?

Yes, this Playacar Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Zona Hotelera resort?

Best-rates for the Playacar Zona Hotelera resort starts from $1,162 per night with includes Guest Services, Kitchen, Wellness Facilities, TV, Wheelchair Accessible, Ocean View, Security/Safety, Entertainment, View, Balcony/Terrace, Restaurant, Bar, Toiletries, Child Friendly, Internet, Bedding/Linens, Air Conditioner, Parking, Accessibility, Sports/Activities, Spa, Laundry, Pool, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playacar Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, the Playacar Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Zona Hotelera resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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